Discover all your approved payments, transaction details for payouts, and a variety of insightful reports available through Stripe! Keep track of your financial journey with ease and stay informed about your progress!
Login
You can choose Forgot your password to reset the password.
When you log in, there will be a 6-digit two-step authentication required. It will be sent to the phone number registered and will show the last 4 digits of that phone number. You can click Resend if you did not receive it.
Check the Captcha box to confirm you’re not a robot and choose the correct pictures.
*Please note that your login credentials should not be shared with anyone else.
Payouts
This feature helps ensure that you can accurately track your Income. Payouts will correspond to the amounts deposited into your bank account, allowing you to easily monitor your incoming funds.
Navigate to the Balances section on the left side.
Under the Balances heading, select the third option, Payouts.
Funds are released the next business day.
Click on any day to see the summary of the payout.
The Summary will show the total amount of charges/transactions run, refunds, and any adjustments for that day.
Transactions will show all related transactions to this payout, so if you're unsure of what funded this payout, you can also come check.
Your payouts will start on the 8th day after your first transaction, and after that, you can look forward to receiving them daily!
For more info, see: Waiting on your first Stripe payout?
Transactions
Whenever you process a transaction, it will be recorded in Stripe. This serves as a reliable method to verify payments, especially if you have any concerns. We recommend confirming the payment by checking the last four digits of the card number.
Go to Transactions on the left side.
The Status lets you know what state the credit card transaction is in.
Succeeded: Funds were approved.
Refunded: Funds have been successfully refunded to the card.
Incomplete: Funds weren't taken. Check if the device is connected, and retry the transaction if necessary.
Failed: Funds were denied. Contact the cardholder and the issuing bank before running again.
To View a Fee on a Payment:
If you're looking to see what fee you're paying per transaction, to really know the breakdown, you can find that within the details.
Under Transactions
Click on any succeeded or refunded payment.
Look for Payment Breakdown
📢 FAQ
Q: Where are my funds?
Q: Where are my funds?
Your payouts will start on the 8th day after your first transaction, and after that, you can look forward to receiving them daily!
Check your account status to see if any information is required from you. If not, please let us know your account ID, the dates, and the amount you're missing.
Q: Why did a payment decline?
Q: Why did a payment decline?
Most declined transactions are related to the card. Please review any error messages for more context.
Common Causes of Payment Failures:
Insufficient funds in the account associated with the card.
Errors or issues with the payment gateway response.
Incorrect or outdated card details.
The Issuing Bank requires additional payment authorization.
External payment processor (e.g., Stripe) declining the transaction.
Retry Payment: Ensure the funds are on the card and try again with the reader, or manually attempt the transaction again.
Update Payment Method: We ask that you reach out to the cardholder to ensure that funds are available and the card details are correct
If you're still having issues, our agents can check the status of transactions and answer any questions. To assist you better, please provide the following information:
Cardholder Name
Date ran
Amount
The last 4 cards used
Ticket ID in DaySmart
Q: How can I sign in less?
Q: How can I sign in less?
Enable Stay signed in for a week to sign in less often.
Q: Can I disable 2-step verification?
Q: Can I disable 2-step verification?
Only the account owner can disable two-step authentication.
Select Sign in another way.
Enter your backup code to disable two-step authentication.
The backup code is the 24-character code provided when you activated two-step authentication.
Q: What if I can't find my backup code?
Q: What if I can't find my backup code?
Choose I don't have a backup code This will require you to take a picture of your identity document or confirm account details.
💬 Contact Us
Don't understand what you're seeing in Stripe and still have questions? Contact us through our live chat option at the bottom right of this article or email us at [email protected].